Life-saving free phone service will be activated in South Australia due to extreme heat this week

01 Mar 2019 newsmedia

The Liberal Government is today urging vulnerable South Australians to register with a lifesaving free phone service that provides free welfare checks at regular intervals during heatwaves.

The phone service, which is provided by the Red Cross, will be activated today by the Department of Human Services due to this week’s extreme heat, until further notice. Minister for Human Services Michelle Lensink said people registered with the Telecross REDI service can receive a phone call up to three times a day, to check on how they are coping.


“Red Cross volunteers can also provide valuable tips on how to stay cool over the phone or activate an emergency procedure if required,” said Minister Lensink.


Minister Lensink said she urged vulnerable members of the community to register with the service.


“The Telecross REDI service could literally be a life saver for vulnerable South Australians, including people who live alone, or with a disability or mental illness and we know that these people are at far greater risk than others during the extreme heat.


“Today I’m also urging people to check on the vulnerable during this extreme heat, keep cool, stay hydrated, seek shade and stay safe and make sure your pets and animals have shade and water too.”


Vulnerable people or a representative can register for the Telecross REDi service by phoning 1800 188 071 or (08) 8100 4510, or by emailing telecrossredi@redcross.org.au. Agencies and organisations can subscribe to the Extreme Heat Watch Alerts service on theDHS website.